LANVEXO Return & Refund Policy

Last Updated: October 10, 2026

At LANVEXO, customer satisfaction matters to us. We want you to feel confident when shopping with our brand.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, your item must be unused, unworn, and in its original condition, with tags and original packaging where applicable.

Proof of purchase is required.

How to Request a Return

Please contact us through our Contact Us page within 14 days of delivery.

Include your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send items back without receiving return instructions.

Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, LANVEXO will work with you to resolve the issue at no additional return shipping cost.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and photos of the issue, if available.

We will review the situation and provide an appropriate resolution in accordance with applicable law.

Refunds

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

Exchanges

If you need a different size or item, please contact us to discuss available options.

Contact Us

For return or refund questions, please use our Contact Us page.

LANVEXO — Smart Products. Better Living.